Preferences are the foundation of our recommendation scoring system. You can create any type of attribute (e.g. skill, language, etc.), and each attribute can have its own scoring weight. The system recommends and ranks clinicians based on the weights you assign, as well as driving distance. Constraints can be soft (preferred) or hard (required). Preferences can be assigned to Patients, Clinicians, and Event Types.

Managing clinician availability is another fundamental component of our scheduling system. This includes having accurate start and end time, days available as well as starting and ending location (and any fixed locations through the day). This data can be mananged manually or integrated with your HR system.

Since our scheduling solution is location-dependent, accurate geolocation and route data for patient and clinician locations is an absolute must. Our software automatically geocodes each address as it enters the HCI scheduling system and provides your audit team with a list of potential issues.

When your custom preferences are combined with clinician geographic proximity, the solution is called "Best Fit." The recommendation also takes into consideration the existing clinician schedule, availability, patient location, skills required for the visit, and time windows.

There are multiple calendars available for scheduling and management of visits. You can edit visits on the fly, assigning clinician resources using the Best Fit algorithm. You can also drag and drop, making it a snap to handle scheduling changes.

Once a clinician's schedule is set, you can "optimize" the order of any visits that aren't scheduled for a specific time. The optimization algorithm takes into consideration any required time windows the visits might have (e.g., before 10 am or after 2 pm) and recommends an "optimal" visit order to complete the visits for the day with the least amount of driving time and mileage.

A timeline view of an organization's daily schedule. Schedule Command Center offers an integrated ability to schedule individual visits, set resource availability, view maps of scheduled patients and resources, and run Fleet Scheduling jobs. It also provides a "quick click" method for handling visit re-assignments when a clinician calls in sick.

The system can automatically call or text patients ahead of time to confirm each visit, helping reduce missed visits before they happen. The messaging templates can be configured with multiple languages, allowing the system to call each patient in his or her native language. Additional automatic use cases can be configured, such as cancellation of tomorrow's visits due to a weather event.

The result not only shows who is available at what time, but also how much additional driving the new visit would add to each clinician's schedule.

Importing data into the HCI system is easy with the CSV integration module. You can import Patient, Clinician and Visit Data. The integration channel can be configured to directly accept files in most formats, making it easy to upload data without a lot of file manipulation. More sophisticated integrations can be handled by our consulting team.

An optional extension to the Scheduling Command Center. This is our holistic approach to visit assignment that takes a list of events for a given day, plus all available resources, and calculates the best distribution of events among the resources to reduce drive time and improve resource productivity.

Multi-day timeslot search is used to identify the best resource for a recurring set of visits. This is helpful when trying to decide which clinician is available at the same time of the day for multiple days of the week (even for multiple weeks). A huge help when continutuity of care is a priority.

This allows for highly accurate recommendation results, since the calculations are based on exact driving distances.

If your organization requires data integration beyond CSV upload, we can help. We have extensive experience connecting EHR and custom backend solutions with our software. Custom integrations are handled by our consulting team, and pricing depends on the effort involved. We will work with you to develop a detailed Statement of Work to satisfy your requirements.